04.02
Site: Netflix
I’m going to assume you use Netflix. If you don’t, imagine you do. When you are on the page of a movie you don’t have in your queue, there is a button in the top right hand side of the main content that says, “Add to DVD Queue.” One would assume that when you click on it, Netflix adds that movie to your DVD queue. Click. It does!
Here’s my pet peeve. When you are on the page of a movie you have in your queue, that “Add to DVD Queue” button now says, “In DVD Queue.” Now without clicking on it, what do you assume happens? Well, I think the most intuitive thing would be to either a) have that button just not be clickable at all or b) have that button instead say, “Remove from DVD Queue.” Neither of those two things happen. Click. The button has the same function as it has on a non-queued movie page… It tries to add it to your queue. Now, there is messaging that says it is already in your queue and what position it is in and would you like to move it to position 1. However, I think that it is an extra step that doesn’t need to happen for it’s user. Another idea would be to have that “In DVD Queue” button say, “In DVD Queue, Move to Position #1.” That is kind of wordy for a button though. Or the button could actually just take you to your queue in the anchored position of that movie. Then you can do what you want with it.
I understand that this fix may be in some Netflix developer’s JIRA somewhere and it just doesn’t really have a high priority because nothing is really broken. It also may be the case that the product managers are using this as an excuse to shove more movies in their customers’ faces when they get the “Add to DVD Queue” lightbox. Regardless, these types of non-intuitive moves irk me and I think they are worth fixing.
You might also enjoy reading:
